Terms of Service

1. Who We Are

Sidecar SMB is a brand of Faith, Hope & Love Creative, LLC, a Georgia limited liability company ("Sidecar SMB," "we," "us," "our"). Sidecar SMB offers two services:

• Agent Setup — a one-time setup service, covered by Schedule A
• Managed Agent Service — an ongoing subscription, covered by Schedule B

Any obligation described in these terms is an obligation of Faith, Hope & Love Creative, LLC.

2. Agreement and Order of Precedence

You agree to these terms when you purchase or subscribe to a service, or when you accept them at checkout. If more than one document governs your purchase, they apply in this order:

1. Any separate written agreement signed by both of us
2. The service agreement shown on the checkout page you purchased from — this controls price, scope, and what's included
3. These Terms of Service — these control the legal terms, including liability, warranties, termination, and governing law

Where a checkout page and these terms conflict on a legal term, these terms control.

3. Your Responsibilities

Across both services, you are responsible for:

• The accounts, credentials, and access you grant your agent — scoped by you, revocable by you at any time
• Reviewing your agent's work and approving anything sensitive before it goes out
• Any action your agent takes on your behalf — sending emails, creating or altering documents, messaging people, making purchases, or anything else done under your authority
• Maintaining your own AI subscriptions and third-party software accounts
• Complying with all applicable laws in how you use your agent
• Backing up anything you consider important, unless a Schedule states we handle backups

4. AI Limitations & Disclaimer

AI technology is powerful but imperfect. By using either service, you acknowledge that:

• AI models can and do produce incorrect, misleading, or fabricated information ("hallucinations")
• Your agent may misinterpret instructions or take unintended actions
• AI behavior can change without notice when the underlying model is updated by its provider (OpenAI, Anthropic, and others)
• No AI agent is 100% reliable — unexpected behavior will happen
• Your agent may be vulnerable to prompt injection or manipulation from malicious content in emails, websites, documents, or messages

We strongly recommend: starting with limited or read-only access to sensitive accounts, reviewing outbound communications before your agent sends them, and never sharing passwords or sensitive credentials directly in chat.

Approval boundaries and monitoring lower these risks. They do not remove them.

5. Acceptable Use

You may not use your agent, or ask us to build workflows, for anything that:

• Violates any applicable law or regulation
• Infringes someone else's intellectual property or privacy rights
• Sends unsolicited bulk messaging, or impersonates a real person or organization in a deceptive way
• Attempts to gain unauthorized access to any system or account
• Handles regulated data — including protected health information, payment card data, or similar — unless we have agreed to it in writing in advance
• Breaches the terms of a third-party service you've connected

We may decline to build a workflow we believe falls outside this section, and we will tell you why.

6. Third-Party Services and Accounts

Your agent depends on services we do not control — AI model providers, messaging platforms, hosting and infrastructure providers, and whatever software you connect. Those services have their own terms, pricing, availability, and privacy practices, and you are bound by them for the accounts held in your name.

We are not responsible for a third party's outage, price change, policy change, account suspension, or discontinuation of a feature your workflows relied on. If a third-party change breaks something, we'll help you adapt as described in the applicable Schedule.

7. No Warranty

Except where a Schedule says otherwise, our services and anything we build for you are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that your agent will be error-free, uninterrupted, continuously available, or that its output will be accurate or suitable for any particular decision.

8. Limitation of Liability

To the maximum extent permitted by law, Faith, Hope & Love Creative, LLC is not liable for any damages, losses, or consequences arising from:

• Actions taken by your AI agent
• Incorrect, harmful, or fabricated output produced by an AI model
• Data loss, unauthorized access, security incidents, or service interruptions
• Business decisions made based on information your agent provided
• Outages, changes, or failures of third-party services (AI providers, messaging platforms, connected software, hosting and infrastructure providers)

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if we were advised such damages were possible.

Our total cumulative liability for all claims relating to a service is capped at the amount stated in the applicable Schedule (Section A6 or Section B11).

Nothing in these terms limits liability that cannot be limited under Georgia law, including liability for fraud or willful misconduct.

9. Indemnification

You agree to indemnify and hold harmless Faith, Hope & Love Creative, LLC from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your use of the service, actions taken by your agent, content or data you provided, your breach of Section 5 (Acceptable Use), or your violation of a third party's rights or terms.

10. Termination

You may terminate as described in the applicable Schedule. For the Managed Agent Service, that means cancelling your subscription (Section B7).

We may suspend or terminate a service, with notice to you, if:

• You fail to pay an amount when due and it remains unpaid for 10 days after we notify you
• You breach Section 5 (Acceptable Use)
• Your use creates a legal, security, or safety risk to us, to our infrastructure, or to another client
• Continuing the engagement becomes impractical for us — in which case we will give you at least 30 days' notice, refund any unused prepaid month, and help you transition your agent's data and configuration

We may suspend immediately, without advance notice, where a delay would create serious risk of harm — such as an active security incident. We will tell you as soon as we reasonably can.

Sections 3 through 9, and 11 through 15, survive termination.

11. Confidentiality and Privacy

We treat your business information, data, and credentials as confidential. We access them only as needed to deliver the service you purchased.

We do not sell your data, and we do not use it to train AI models. Note that AI model providers you hold accounts with have their own data policies, which govern the content your agent sends to them.

Service-specific data handling, retention, and deletion terms are in the applicable Schedule (Section A7 or Section B9).

We do not collect analytics, telemetry, or usage data from your agent beyond what is needed to operate and support the service you purchased.

12. Force Majeure

Neither of us is liable for failing to perform because of events outside our reasonable control — including natural disasters, war, civil unrest, labor disruptions, government action, internet or utility failures, and outages or discontinuations at third-party providers we depend on.

13. Governing Law, Venue, and Time to Bring a Claim

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these terms or the services will be brought exclusively in the state or federal courts located in Athens-Clarke County, Georgia, and both of us consent to the personal jurisdiction of those courts.

Before filing anything, we each agree to make a good-faith effort to resolve the dispute directly — starting with written notice and 30 days to work it out.

Any claim arising out of or relating to these terms or the services must be brought within one year of the event giving rise to it. A claim brought after that period is permanently barred, to the fullest extent permitted by law.

14. Changes to These Terms

One-time purchases (Schedule A): the version of these terms in effect on the date of your purchase is the version that applies to you. We will not retroactively change terms for a completed purchase. Prior versions: April 17, 2026.

Subscriptions (Schedule B): we may update these terms at any time. Updates take effect when we post them on this page, and the "Last updated" date at the top tells you when that was. We are not obligated to notify you individually. Continuing to use the service after an update means you accept it.

Price increases are the exception. We will not raise the price of an active subscription without giving you at least 30 days' notice by email. If you don't want to pay the new price, cancel before it takes effect and you will never be charged it.

15. General

• Independent contractor. We are an independent contractor, not your employee, partner, or joint venturer.
• Assignment. You may not assign these terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the rest stays in effect and that provision is narrowed to the minimum extent needed to make it enforceable.
• No waiver. Not enforcing a provision once doesn't waive our right to enforce it later.
• Entire agreement. These terms, together with the checkout page you purchased from, are the entire agreement between us on this subject and replace any prior discussions or proposals.

16. Contact

Questions about these terms? Reach out:

• Email: phil@runsidecar.com

A1. What We Provide

Agent Setup is a one-time service. For the setup fee, you receive:

• Two AI agents, working together:
  • A personal AI assistant, deployed on your private VPS — connected to your messaging platform, this is your always-on, conversational agent for daily tasks, research, reminders, and more
  • An AI coding agent, installed on your own computer — configured as your VPS technician, it connects to your server remotely to diagnose issues, apply fixes, and maintain it. You drive it in plain English; it runs the commands
• Integration with your chosen messaging platform (Telegram, WhatsApp, and similar)
• Security hardening of your server
• A live walkthrough of both agents' capabilities
• 14 days of priority support following setup

Third-party integrations (email, calendar, CRM, and the like) are not part of the setup. We can advise on how to configure them; implementation is yours.

A2. What You Own

After setup, you own and control everything:

• Your VPS and all data on it
• Both agents — the assistant on your VPS and the coding agent on your own computer — along with their configuration and personality files
• Your messaging bot and all connected accounts
• Your AI subscriptions and API keys

We do not retain access to your server. During and after setup, your server credentials belong solely to you. There is no ongoing subscription to us and no vendor lock-in.

A3. Your Responsibilities After Handoff

In addition to Section 3, once setup is complete you are solely responsible for:

• Your VPS hosting payments and AI service subscription fees
• Ongoing server security, updates, and maintenance
• Monitoring your agent's behavior and output
• Backing up any data you consider important

We are not liable for unauthorized access, data breaches, or security incidents on your server after handoff.

A4. Support

• First 14 days: priority support included — issues, adjustments, and questions related to the setup
• After 14 days: support is available on a paid basis or at our discretion
• We are not obligated to provide ongoing maintenance, updates, or monitoring after the support window

A5. Payment and Refunds

• The setup fee is due before setup day
• No refunds once the setup call has been completed
• If we are unable to complete the setup for technical reasons on our end, we will either reschedule or issue a full refund
• By paying your invoice, you confirm you have read and agree to these terms

A6. Liability Cap

Our total cumulative liability for any and all claims related to Agent Setup is limited to the setup fee you paid.

A7. Privacy During Setup

During setup, we may have temporary access to your server and connected accounts. We will:

• Only access what is necessary to complete the setup
• Not store, copy, or retain your personal data beyond what's needed for setup
• Transfer full control to you at the end of the setup call

We do not collect analytics, telemetry, or usage data from your agent after setup.

B1. What We Provide

The Managed Agent Service is an ongoing subscription. It has two phases:

Month one — build and launch (covered by the setup fee)

• A Bottleneck Session to identify the first workflows worth handing off
• A named agent with a defined role, built to match
• A private messaging workspace for day-to-day use
• An isolated, always-on runtime — hosting and infrastructure included
• Business context and working memory, seeded from sources you approve
• Tool connections for your first workflows, connected and tested with you
• Approval boundaries defining what the agent does on its own and what it brings to you first
• Monitoring, backups, watchdogs, and recovery, set up during the build
• A shared board for tracking the workflows and to-dos you want built next
• A setup call to connect your tools and your AI subscription

Month two onward — ongoing management (covered by the monthly fee)

• Runtime and agent-health monitoring
• Hosting and infrastructure — no separate server bill
• Backup verification and recovery — see Section B9 for what this covers
• New workflows built alongside you, subject to Section B3
• Adjustments to instructions, schedules, prompts, and workflows
• Ongoing memory maintenance
• Support for your connected tools when an integration breaks or an account changes
• A monthly 30-minute coaching and review call

Not included: your AI subscription and your software accounts. Those stay in your name, on your card.

B2. Infrastructure, Access, and Ownership

Unlike Agent Setup, the Managed Agent Service runs on infrastructure we operate on your behalf. We hold administrative access to that runtime for as long as your subscription is active — that access is what the service consists of.

You own:

• Your data, business context, and the contents of your agent's memory
• Your accounts, credentials, and connected services
• Your agent's configuration, instructions, and workflow definitions

We own the underlying tooling, templates, and general methods we use to build and operate agents, including anything we developed before or independently of your engagement. Nothing here grants you a license to those beyond your use of the service.

On cancellation, we will export your agent's configuration and data to you on request, as described in Section B9.

B3. Scope of Included Work

Your subscription covers one named agent running in one isolated runtime. Additional agents or additional runtimes are a separate subscription, priced as shown at checkout.

Building additional workflows for your agent is included in your monthly fee. This is a do-it-alongside-you service: as you find more work worth handing off, add it to your board and we build it with you, not as a change order.

Included work is subject to reasonable capacity. The monthly fee covers the ongoing, iterative workflow-building described above. It does not cover work that is materially different in kind or scale — for example, custom software development, large data migrations, work requiring third-party licenses or paid services, or a volume of requests that in practice amounts to full-time development.

If a request falls outside what's included, we will tell you before doing the work and either quote it separately or propose a smaller version that fits. We will never bill you for out-of-scope work you didn't approve in advance.

B4. Availability

Your agent is designed to run continuously, and we monitor it. We do not offer a guaranteed uptime commitment or service level agreement.

The runtime depends on a third-party infrastructure provider. If that provider has an outage, we cannot restore service until they do. We also may take the service down briefly for maintenance, updates, or migrations, and will give you advance notice where practical.

We commit to commercially reasonable efforts to keep your agent running and to restore it promptly when something breaks. We are not liable for downtime, whether ours or a provider's, or for any loss resulting from it.

B5. Your Responsibilities

In addition to Section 3, while subscribed you are responsible for:

• Maintaining your own AI subscription and connected software accounts in good standing
• Granting the access your agent needs — scoped by you, revocable by you at any time
• Telling us promptly when an account, credential, or integration changes
• Reviewing your agent's work and approving anything sensitive

B6. Support

• Channel: your messaging workspace, or email phil@runsidecar.com
• Response: next business day, Monday through Friday
• Monthly coaching and review call: 30 minutes, scheduled with you each month

B7. Billing, Term, and Cancellation

• The setup fee is charged when you subscribe
• The monthly fee begins 30 days after you subscribe and recurs monthly on that day
• We ask that clients stay for a minimum of three months. This is a request, not a binding commitment — you may cancel at any time, and you owe nothing for months you haven't been billed for.
• After the initial period the service simply continues month to month
• Cancel from your Stripe billing portal or by emailing us. Cancellation stops the next billing cycle
• Cancellation is not prorated — you keep access through the end of the period you've already paid for
• Prices are as shown on the checkout page at the time you subscribed. A price increase on an active subscription requires 30 days' notice by email under Section 14

B8. Refunds

• The setup fee is refundable up until your Bottleneck Session. Once that session has taken place, the setup work has begun and the fee is non-refundable
• Monthly fees already charged are non-refundable, except where these terms say otherwise (Section 10)
• If we are unable to deliver the service for technical reasons on our end, we will make it right or issue a refund

B9. Backups, Data Handling, Retention, and Deletion

To run your agent, we store your business context, working memory, workflow definitions, and the credentials you've granted, on infrastructure we operate. We access this only as needed to build, run, support, and improve your agent.

What our backups cover

Backups are included in your monthly fee. They cover the agent itself:

• Your agent's configuration, instructions, and workflow definitions
• Your agent's memory and business context files, versioned in a separate private repository we maintain
• Daily snapshots of the runtime environment, taken by our infrastructure provider

If your agent's environment fails or its configuration is damaged, we can restore it from these.

What our backups do not cover

Our backups restore your agent. They do not restore your own systems. The accounts your agent connects to — your email, storage, CRM, calendar, files, and any other third-party software — are yours, and backing them up remains your responsibility under Section 3.

When your subscription ends

• On request, we will export your agent's configuration and data to you in a usable format
• We will delete your agent's data within 30 days of cancellation, unless you ask us in writing to retain it longer — for example, if you're planning to come back. This includes the backup repository described above
• Revoke the credentials and integrations you granted us at cancellation. We will also remove our stored copies as part of deletion
• Daily runtime snapshots held by our infrastructure provider may persist for a short additional period before rotating out on their normal cycle
• We may retain records we're required to keep for legal, tax, or accounting purposes

We do not sell your data and we do not use it to train AI models.

B10. Security

Your agent runs in its own isolated environment, not shared with other clients. Data is encrypted in transit, access to production systems is restricted to the people who maintain them, monitoring runs continuously, and backups run on a schedule and are kept separately from the live runtime. No system is 100% secure.

The underlying infrastructure is operated by a third-party provider that runs its own continuously monitored security program covering infrastructure access, encryption, vulnerability monitoring, disaster recovery, and data retention. We can share details on request. We do not hold, and do not claim, any security certification of our own.

Credentials for your connected services are granted by you, scoped to the work being done, and revocable by you at any time.

If we become aware of a security incident affecting your data, we will notify you without undue delay and tell you what we know.

B11. Liability Cap

Our total cumulative liability for any and all claims related to the Managed Agent Service is limited to the total amount you paid us in the three months preceding the claim.